Privacy Policy

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This Privacy Policy outlines how IGT (Australia) Pty Ltd including its related companies ("IGT") collects, holds, uses and discloses personal information collected during the course of business in Australia, in accordance with the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Policy is also notification to individuals of the matters required to be notified by the Australian Privacy Principles.
An individual who provides personal information to IGT, either directly or through a service provider of IGT, has access to this Policy.

By providing personal information to IGT and having access to this Policy, an individual consents to IGT collecting, holding, using and disclosing personal information in accordance with this Policy.

Collection of Personal Information

IGT collects personal information only in the context of our commercial dealings with individuals and when individuals use our website.

The type of personal information IGT collects from individuals and how IGT uses that information may vary, based on the nature of our relationship with an individual, the nature of the products and services IGT provides and IGT's regulatory requirements.

Types of Personal Information collected

The type of personal information IGT collects include an individual's name, email address, organisation/venue name, address, telephone numbers, message the user wishes to send to IGT (e.g. a request for further information on a particular product), occupation/job title, and username and password (if a person registers to use IGT’s Customer Portal). Provision of this information is voluntary. If an individual chooses not to provide it, IGT may not be able to respond to requests for further information or provide access to certain services.

IGT collects online and technical information when an individual uses the website e.g. IP address, device identifiers, usernames and password, browser information, web server logs, browsing data, viewing data, cookies, web beacons, clear gifs and pixel tags. If an individual configures their settings to prevent the capture of this information, certain features of the website may not work so well.

How Personal Information is collected and used

IGT usually collects personal information in the following situations:

  • when an individual returns a mail-out seeking additional information about IGT's products or services;
  • when an individual uses IGT’s website and/or submits enquiries via IGT's website;
  • at industry expos;
  • during telephone conversations with IGT's staff or independent contractors;
  • during service attendances;
  • when IGT undertakes sales and promotional activities;
  • when an individual registers to use IGT’s Customer Portal;
  • during recruitment for service providers; and
  • when an individual makes an inquiry or claim about a product or service.

IGT may also collect an individual's personal information from third parties, such as sales agents and contractors engaged by IGT as independent contractors.

Personal information received by IGT is held electronically on IGT's information technology systems including servers located outside the country and may only be accessed by its authorised employees and contractors who require access in connection with the purposes described in this Policy.

Some of this personal information is also held in hard copy. This information is accessible to various staff members at IGT and any third party which is contracted by IGT to store and secure that information. Other hard copy personal information may be held for internal purposes and administration of IGT's business.

IGT protects and stores personal information by:

  • utilising security measures for the premises in which personal information is held;
  • restricting access to personal information to only those individuals who require access for the purpose of fulfilling the purpose for which the personal information is collected;
  • entering into confidentiality agreements with employees and third parties to whom we disclose that personal information in accordance with this Policy;
  • ensuring that all staff are adequately trained;
  • destroying or de-identifying personal information that is no longer needed.

Cookies and other web technologies

The website uses web technologies, which may include cookies and similar technologies (e.g. web beacons, plug ins, APIs, local shared objects, pixels etc.) to gather information which helps IGT understand how our website is used. A cookie is a small text file composed of letters and numbers that is stored on an individual’s device. A cookie may be persistent to keep a user’s profile and preferences or may expire at the end of a browser session. The website uses non-persistent cookies (which expire at the end of the browser session) to determine an individual’s usage of this website.

The website uses four types of cookies - strictly necessary cookies, functional cookies, performance cookies, and advertising cookies:

(1) Strictly necessary cookies - Some cookies are always on when an individual visits the website and cannot be turned them off unless browser settings are used. These are called “strictly necessary cookies”. IGT uses them to make sure its digital services work correctly and are meeting audience needs and interests.

(2) Performance cookies - These cookies allow counting of visits and traffic sources so IGT can measure and improve the performance of the website. They provide information about which pages are the most and least popular and about how visitors move around the website. All information these cookies collect is aggregated and therefore anonymous. If an individual does not allow these cookies IGT will not know when that individual has visited the website and will not be able to monitor aggregate usage patterns and to personalize and otherwise operate the services.

(3) Functional cookies - These cookies enable the website to provide enhanced functionality and personalization. They may be set by IGT or by third party providers whose services are used on the website. If an individual does not allow these cookies, then some or all of these services may not function properly.

(4) Targeting cookies - These cookies may be set through the site by IGT’s advertising partners. They may be used by those companies to build a profile of an individual’s interests and show that person relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying an individual’s browser and internet device. If an individual does not allow these cookies, they will experience less targeted advertising.

Purposes for collection and use of Personal Information

IGT collects, holds, uses and discloses personal information for the following purposes:

  • provision of trading accounts to customers
  • provision of access to the Customer Portal and the content available there;
  • facilitating the purchase and delivery of a product or service;
  • handling inquiries or claims about a product or service;
  • providing maintenance or after-sale services with respect to a product or service previously provided;
  • system administration and technology management including optimising our website and applications;
    information and cybersecurity purposes;
  • recordkeeping, including logs and records maintained as part of transaction information;
  • to better understand customers and prospective customers, including associating an individual with different devices and browsers they may use;
  • protecting the security and integrity of systems, networks, applications, and data, including detecting, analyzing, and resolving security threats, and collaborating with cybersecurity centers, consortia, and law enforcement about imminent threats;
  • fraud detection and prevention;
  • legal and regulatory compliance, including all uses and disclosures of personal information that are required by law or reasonably needed for compliance with company policies and procedures, such as: anti-money laundering programs, security and incident response programs, intellectual property protection programs, and corporate ethics and compliance hotlines;
  • compliance with legal process e.g., sharing with law enforcement and regulatory officials in response to lawful request or order;
  • corporate audit, analysis, and reporting;
  • enforcing contracts and to protect against injury, theft, legal liability, fraud, or abuse, to protect people or property, including physical security programs;
  • de-identifying the data or creating aggregated datasets, such as for consolidating reporting, research, or analytics;
  • making back-up copies for business continuity and disaster recovery purposes;
  • corporate governance, including mergers, acquisitions, and divestitures;
  • security checks to verify the identity of an individual;
  • direct marketing purposes;
  • any related, secondary or ancillary purposes.

An individual may opt-out of receiving direct marketing communications by contacting IGT at or contacting IGT marketing on 02 9812 2300. An
individual will be given the option to opt-out of the receipt of direct marketing communications each time IGT provides direct marketing communications.

Disclosure of Personal Information:

IGT may disclose personal information to its business partners and third party service providers to perform activities in connection with the purposes described in this Policy, where required by law, to gaming regulators, licensing entities and law enforcement worldwide or when IGT has received an individual's consent (either expressly or where implied by their conduct). For example, personal information may be disclosed to a mailing house that carries on mail-outs on IGT's behalf. Business partners and third party service providers are required to enter into confidentiality agreements with IGT, or have a duty of confidentiality to IGT, to ensure that any personal information disclosed to it by IGT remains confidential.

IGT may disclose personal information to organisations located outside Australia including to third party service providers. In particular, IGT discloses personal information to group companies located in the United States and United Kingdom. IGT also discloses personal information to recipients in foreign jurisdictions for regulatory and reporting purposes. These recipients are located in any market in which IGT does business or will potentially do business and includes countries located in Europe, the Americas, Africa, Oceania and Asia. Where required by law, IGT enters into agreements with recipients of personal information to ensure that the personal information receives an appropriate level of protection.

An individual may not be informed of each occasion personal information is shared or accessed by group companies or an overseas recipient.

Express consent to foreign disclosure

By consenting to IGT's collection statement, individuals expressly acknowledge that:

  • the Privacy Act will not apply to the disclosure of their personal information to an overseas recipient, both in respect to IGT or the overseas recipient;
  • an overseas recipient may not be subject to any privacy obligations or to any principles similar to the APPs; and
  • an overseas recipient may be required to disclose the personal information to a third party.


Depending on where you live, you may have the following rights. Please note that some of these rights are not absolute and only apply in certain circumstances. They may also be subject to exemptions and we may require proof of your identity before fulfilling any request:

  • Information about IGT’s processing of your personal information: You may ask us to provide you with details on the information that has been collected about you and how such information is being processed by us.
  • Access to your personal information: You may ask us to provide you with a copy of your personal information that we have.
  • Opt-out of direct marketing communications: You can opt out of direct marketing communications at any time.
  • Change or correct your personal information: You have the right to change or correct your personal information if it is inaccurate or incomplete.
  • Withdraw your consent: At any time, you may withdraw the consent that you have previously given in relation to the processing. If you withdraw your consent, then we will stop all associated processing activities and, where relevant, may close your account. Withdrawal of consent does not impact the lawfulness of processing prior to withdrawal.

To request access to your personal information, please complete the online form provided here.To exercise all other rights, or if you have any questions or concerns about our processing of your personal information, please contact the Privacy Office at or +1 (401) 392-1000.

An individual may make a complaint in writing if they believe that IGT has breached the Australian Privacy Principles or if the individual is concerned about how their personal information has been handled by IGT. In such instances, the written complaint must be sent to the Privacy Office at and contain a detailed explanation of the complaint. IGT will respond in writing to a written complaint within 30 days of receipt.

If the complaint remains unresolved, the individual may notify the Office of the Australian Information Commissioner (OAIC). Contact details can be found at the OAIC's website: